Refund policy

We want you to feel confident when ordering from us. That’s why we offer a 90-day money-back guarantee on all purchases.

90-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may return your product within 90 days of delivery for a full refund.

We believe in the quality of our products and want you to shop completely risk-free.

Returns
To be eligible for a return:

The product must be returned in its original condition and packaging
The product must not be damaged due to improper use
Hygiene-related items must be cleaned before return
Please note:

Return shipping costs are the responsibility of the customer
We do not offer free returns
How to Request a Return
To initiate a return, please contact us at support@velariona.com and include:

Your order number
Reason for return
Photo of the product (if applicable)
Your full name
Your shipping address
Once your request is reviewed, we will provide the correct return instructions.

Please do not send any items back without prior confirmation.

Right of Withdrawal
You have the right to withdraw from your purchase within 90 days of delivery.

Orders cannot be canceled once they have been shipped
You may return the product after receiving it
Withdrawal is considered complete once the returned item has been received
Product Condition & Liability
To ensure fair use of our policy, our guarantee applies to products used under normal conditions and as intended.

We may not accept returns or refunds in cases where damage is caused by:

Improper use or failure to follow provided instructions
Unauthorized modifications or alterations
External factors such as accidents, fire, water exposure, or electrical issues
Normal wear and tear over time
Each case is reviewed individually to ensure a fair outcome.

Refunds
If your return is approved:

Refunds will be issued within 14 days after receiving the returned item
Refunds are processed via the original payment method
Shipping costs are non-refundable
Shipping & Returns
If your order has already been shipped, cancellation is not possible.

You may request a return once your order has been delivered.

All returns must be sent to our central warehouse in UK.
Return shipping costs are the responsibility of the customer.